← FairWatt

Terms of Sale

These are the rules of the sale, written the same way the prices are: plainly, and without a clause that only makes sense to the person who wrote it. They apply when you order an installed system, a self-install kit, or anything else on our shop page.

Who you are buying from

FairWatt is a brand of Linkus Energy ("we", "us"). You can reach a human at hello@fairwatt.solar. Installation work is performed by licensed contractors; the licence number of the contractor responsible for your job appears on your written proposal before you approve anything.

Prices, and what "your price" means

• Prices are in US dollars and apply to the states we serve. The per-watt price shown on the site is the whole installed price for the scope described there — design, engineering, permitting, equipment, licensed labour and interconnection — not a starting point.
• An estimate from the design tool is not yet a contract. It is built from satellite imagery and public data, and it becomes binding when we have surveyed the property and issued a written proposal you sign.
• We do not charge you for an installed system before you approve the final number. If the final price is not the price we quoted, you owe nothing and you can walk away. That is a promise we make on the front page and it governs here too.
• Things that can move the final number are named up front: roof condition or a re-roof, a main panel or service upgrade, trenching, unusual access, and permit or utility fees set by your jurisdiction. Any of these is priced and approved in writing before the work happens.
• Sales tax is added where we are required to collect it.

Paying

• Kits and other goods are paid for at checkout by card, through Stripe. We never see or store your card details.
• Installed work is not charged at checkout. Adding it to the basket places an order; we confirm the scope and the final price, and payment follows the schedule in your signed proposal.
• Card payments are taken by us at the time of order for goods we ship. If we cannot fulfil an order, we refund it in full.

How kits ship, and what to do when the truck arrives

• Kits ship curbside on a freight pallet. Someone must be there to receive it and you need a way to move it. There is no inside delivery.
• Freight is quoted and agreed in writing before anything is dispatched, and is charged separately. A pallet to a mountain road and a pallet to a suburb are not the same number, so we do not pretend they are by inventing one at checkout.
• Inspect the pallet before you sign the delivery receipt. Damage noted on the receipt is ours: we replace it. Damage reported after you have signed becomes a freight claim against the carrier, and those are slow and frequently denied. This one matters more than any other line on this page.
• Lead times are estimates and depend on our suppliers. If a shipment will be materially late we tell you and you may cancel for a full refund.
• Risk of loss passes to you on delivery. Title passes when we have been paid in full.

Cancellations and returns

• Before dispatch: cancel a kit order for any reason and get a full refund. Email us.
• After delivery: unopened, undamaged, factory-packaged items may be returned within 30 days. Return freight is yours, and a restocking fee of up to 20% may apply, because pallets that come back have to be inspected and re-warehoused. We will tell you the exact figure before you ship anything back.
• Not returnable: items that have been installed, mounted, wired, modified, or had roof penetrations made for them; and anything cut to length. Once a panel is on a roof it is a used panel.
• Installed work: you may cancel a signed proposal in writing before work begins. Where state law gives you a cancellation window — including California's three-day right to cancel a home solicitation sale — that right applies in full and is stated on your proposal. If we have already incurred a documented, unrecoverable cost such as a filed permit fee, we may retain that amount and nothing more.
• Refunds go back to the original payment method, normally within ten business days of us receiving the returned goods or agreeing the cancellation.

Warranties, and which one is whose

• Equipment carries the manufacturer's own warranty — panels, inverter, racking, battery. You keep those in full whoever installs the system, and we pass every registration through to you.
• Our workmanship warranty applies to work we performed. If you self-install, you keep every hardware warranty and you do not get a workmanship warranty from us, because we did not do the work.
• Storage cannot be self-installed. Tesla warrants a Powerwall only when a certified installer commissions it, so we will not sell you one to fit yourself — the basket refuses the combination on purpose rather than taking your money for something that would arrive without a warranty.
• Roof penetrations on a self-install are yours, and so is any consequence for your roof warranty.
• Beyond these, and to the extent the law allows, goods are supplied as-is: we disclaim implied warranties of merchantability and fitness for a particular purpose. Nothing here limits rights you have under law that cannot be waived.

Self-install: what you are taking on

• We produce the engineered plan set, prepare the building and electrical permit application, file the utility interconnection application, and follow it through to permission to operate. You sign as owner-builder — the permit and the responsibility are in your name.
• You do the installation. A licensed electrician must make the service tie-in. Permit fees and inspection scheduling are yours.
• Owner-builder self-installation is legal for your own primary residence in the states we serve, subject to local rules. We cannot file under our own contractor licence for work we are not performing, and we will not pretend otherwise.
• Some incentives require a licensed contractor and are unavailable on a self-install. California's SGIP storage incentive is the notable one.

Estimates, production figures and savings

Production, savings and payback figures on this site are modelled from satellite imagery, NREL data and published utility rates, using assumptions we disclose on the page next to them. They are careful estimates, not guarantees. Your actual output depends on weather, shading, your own consumption, and rate changes your utility makes without asking either of us. Nothing on this site is tax advice — the federal residential credit (25D) ended on 31 December 2025, and how any remaining incentive applies to you is a question for your tax adviser.

Liability

To the extent the law allows, our total liability for any order is limited to what you paid for it, and we are not liable for indirect or consequential losses such as lost savings or lost income. Nothing in this section limits liability for fraud, personal injury caused by negligence, or anything else that cannot be limited by law.

Disputes and governing law

Tell us first — most things are fixable in one email. These terms are governed by the laws of the state in which the goods were delivered or the work performed, and any dispute may be brought in the courts of that state. You may also use any consumer complaint process your state provides; in California that includes the Contractors State License Board.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top tells you which that is.

See also our Privacy notice. If anything here contradicts what the rest of the site told you, tell us — the rest of the site is the promise we intended to make, and we will honour it while we fix the wording.